Refund and Returns Policy
We encourage all our customers buying medicines from Pharmabridge International to read the return and refund rules to know about our pharmacy and avoid any confusion later. Our team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in the right conditions/ without any damage, every time a consumer places an order. We also strongly recommend you to check the items at the time of delivery.
When Can You Return The Delivered Item To Us?
There are certain occasions when you can return the delivered package to us. If you have found that the wrong brand of medicines or if the wrong dose was delivered to you. All this is subject to a basic requirement that you have not used the purchased product, because if you have, then under no circumstances will the product be returned. We, as a pharmacy, only accept medicines that are damaged in transit or in case we have delivered an incorrect medicine. You can place a complaint if your order is not delivered within the promised time. We assure to act on your complaint promptly. Our dedicated team members are always there at your service for your satisfaction guarantee. However, for any reason, if you are not satisfied with the quality of the medicines, then let us know your feedback. We appreciate the suggestions and views of our valued customers.
How Can You Initiate A Return?
If you want to return an item, please follow these steps-
- You can contact us You can reach out to our customer service team at info@maahimedicos.com to request a return authorization. Our dedicated team is there to solve your queries or provide any product-related information 24/7.
- Always describe the issue-The reason for your return must be clearly described to our customer support team, along with a clear image of the product, so that they can process your refund request.
- You can return Shipping- You can contact our team members and follow the proper instructions provided by them for returning the item.
What Is The Time Taken For A Refund?
We generally process the refund immediately after the return is initiated. However, it might take 3-4 business days to reflect in your bank account. Check your account and update us accordingly.
Can there be any charges that you may have to pay?
No, there are no charges that you may have to pay for return orders.
Custom Duties And Fees
Our dedicated team takes care of all payments and regulations from package shipment to delivery.
Cancellation Policy
The customer can cancel the order for the product till we ship it. Orders once shipped cannot be cancelled.
Cancellation: There may be certain orders that our partners are unable to accept and service, and these may need to be cancelled. Some situations that may result in your order being cancelled include non-availability of the product or quantities ordered by you, or inaccuracies or errors in pricing information specified by our partners.
Pharmabridge International also reserves the right to cancel any orders that are classified as ‘Bulk Order’ as determined by Pharmabridge International, as per certain criteria. An order can be classified as a ‘Bulk Order’ if it meets the following criteria, which may not be exhaustive: that is
- If the products you ordered are not for self-consumption but for commercial resale.
- If you have placed multiple orders for the same product at the same address
- Bulk quantity of the same product ordered
- If you have given invalid address in order details
- If you have used any malpractice to place the order.
No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.
