Refund and Returns Policy
At PharmaBridge International, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review the following information to understand our policies and procedures.
Return Eligibility Criteria
To qualify for a return, items must meet the following conditions:
- Time Frame- Returns must be initiated within 24 hours of receiving your order.
- Condition- The medications should be unused and in their original packaging.
- Eligibility- We only accept returns of medication that have been damaged in transit or an incorrect medication has been delivered.
Steps To Initiate A Return
To return your item, please follow these steps-
- Contact Us- Reach out to our customer service team at info@maahimedicos.com to request a return authorization.
- Describe the issue- The reason for your return must be clearly described to our customer support team, along with a clear image of the product.
- Return Shipping- Follow the instructions provided by our team for returning the item.
Refund Processing
Upon receiving your returned item, we will process your refund as follows:
- Verification- Our team will inspect the item to ensure it meets return eligibility.
- Refund Method- Refunds will be issued using the original payment method used at the time of purchase.
Potential Charges And Fees
Please note that customers are required to arrange for return shipping to the address provided by our customer support team. The cost of return shipping will be the customer's responsibility. We appreciate your understanding.
Handling Lost Orders
If your order does not arrive as expected, please take the following steps:
- Check Tracking- Verify the tracking information provided to see the current status of your shipment.
- Contact Us- If the tracking details are not updated, reach out to our customer service team for assistance.
In such cases, we will reship the medication to you at no additional cost. We appreciate your understanding and patience regarding any delays in delivery.
Customs Duties And Fees
Our customers are not required to pay any additional customs duty fee while placing an order. Our team takes care of all payments and regulations from package shipment to delivery.
