Refund and Returns Policy

We encourage all our customers buying medicines from Pharmabridge International to read the return and refund rules to know about our platform and avoid any confusion later. Our team ensures that the correct medicines are processed according to the order and prescription. We strive to deliver all medicines and products in proper condition and without any damage every time a customer places an order.

When Can You Return The Delivered Item To Us?

You can initiate a request for return in the following cases-

• If an expired product or a damaged product is delivered to you, we will initiate a refund.
• If a wrong medicine or an incorrect dosage strength was shipped.
• The product should not be used and must be present in its original packaging.

How Can You Initiate A Return?

If you want to return an item, please follow these steps-

• Contact us- You can reach out to our customer service team to request a return authorization. Our dedicated team is available 24/7 to address your queries or provide product-related information.
• Always describe the issue- The reason for your return must be clearly described to our customer support team, along with a clear image of the product, so that they can process your refund request.
• Re-shipping the Product- You can contact our team members and follow the proper instructions provided by them for returning the item.

What Is The Time Taken For A Refund?

We generally process the refund immediately after the return is initiated. However, it might take 3-4 business days to reflect in your bank account. Check your account and update us accordingly.

Custom Duties And Fees

Our dedicated team takes care of all payments and regulations from package shipment to delivery.

Cancellation Policy

Cancellation Policy For Customers-

The customer can cancel the order for the product till we ship it. Orders once shipped cannot be canceled.

Pharmacy Cancellation Policy

Some situations that may result in your order being canceled include-

• Non-availability of the product or quantities ordered by you.
• inaccuracies or errors in pricing information.

Pharmabridge International also reserves the right to cancel any order classified as a “Bulk Order” based on the following criteria. An order may be considered a bulk order under the following circumstances-

• If the products you ordered are not for self-consumption but for commercial resale.
• If you have placed multiple orders for the same product at the same address.
• If you have given an invalid address in the order details.
• If you have used any malpractice to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.